Privacy Policy for IberLingua Grove

At IberLingua Grove, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy outlines how our online platform collects, uses, and safeguards the information you provide when using our services, including personalized language tutoring, conversational practice sessions, cultural immersion workshops, exam preparation (DELE, SIELE), and corporate language training.

1. Information We Collect

We collect various types of information to provide and improve our language education services:

• Personal Identification Information: This includes your name, email address, phone number, and physical address, which you provide when registering for a course, workshop, or contacting us through our online platform.
• Payment Information: When you make a purchase, we collect payment details such as credit card numbers or other financial information. This data is processed securely by third-party payment processors, and we do not store sensitive payment information on our servers.
• Course and Service Data: Information related to the language courses, tutoring sessions, or workshops you enroll in, including your progress, attendance, and performance in Spanish language learning.
• Communication Data: Records of your communications with us, including emails, chat messages, or phone calls, to assist in resolving inquiries and improving our customer service.
• Technical Data: Information gathered automatically when you visit our site, such as your IP address, browser type, operating system, referral source, pages viewed, and access times. This helps us understand how users interact with our online platform.
• Usage Data: Information about how you use our site and services, including the features you access and the time spent on specific pages.

2. How We Use Your Information

The information we collect is used for the following purposes:

• To Provide and Manage Services: To deliver personalized language tutoring, conversational practice, cultural workshops, and other language education services you have requested, including managing your enrollment, scheduling classes, and tracking your progress.
• To Process Payments: To process transactions for services purchased through our online platform.
• To Communicate with You: To respond to your inquiries, provide customer support, send important updates about your courses or our services, and deliver promotional materials if you have opted in.
• To Improve Our Services: To understand how users interact with our online platform, perform analytics, troubleshoot issues, and enhance the quality and effectiveness of our language programs and educational content.
• For Security and Fraud Prevention: To protect our online platform, assets, and users from fraudulent activities, unauthorized access, and other security threats.
• For Legal Compliance: To comply with applicable laws, regulations, and legal processes, including responding to lawful requests from authorities.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our online platform, processing payments, delivering services, or conducting business activities on our behalf. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Legal Requirements: If required by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal data.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We implement robust technical and organizational measures to protect your personal data from unauthorized access, accidental loss, disclosure, or destruction. We use secure servers, encryption, and access controls to safeguard your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Data Protection Rights (GDPR)

As a resident of the European Economic Area (EEA), you have certain rights regarding your personal data under the General Data Protection Regulation (GDPR). These rights include:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within one month. If you are not satisfied with our response, you have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or place of the alleged infringement.

6. Third-Party Links

Our online platform may contain links to third-party websites not operated by us. We have no control over the content or privacy practices of these sites and are not responsible for their policies. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal data from a child under 16 without appropriate parental consent, we will take steps to delete such information as quickly as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on this page with a revised effective date. Your continued use of our online platform after such modifications will constitute your acknowledgment of the modified Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

IberLingua Grove